TypeFore | Operational Integrity & Automated Support QA Platform

TypeFore is an AI-powered platform designed to provide an Operational Integrity Policy for modern businesses. We help companies automate their customer experience (CX) quality assurance, track customer commitments (promises), and detect active operational threats in real-time.

Core Platform Features

• Automated Support QA & Ticket Grading: Audit 100% of your customer conversations automatically. Grade agent performance against your custom rubrics without manual sampling.
• Active Threat Detection: Turn your chat logs into an early warning system. Identify compliance risks, data leaks, and customer threats automatically.
• Customer Commitment Tracking: Ensure every promise made by an agent is tracked and fulfilled. Never miss a follow-up or a specific commitment made during a support interaction.
• SOP & Policy Auditing: Upload your internal procedures and help articles. TypeFore using AI to detect contradictions and ensure agents are following the most up-to-date information.
• Operational Integrity Score (OIS): A unified, data-driven metric representing your organization's performance, compliance, and procedural adherence.

Software Integrations

TypeFore integrates seamlessly with your existing support stack:

• Intercom Integration: Automate QA for Intercom conversations and track live chat promises.
• Gorgias Integration: Scale your ecommerce QA by auditing all Gorgias tickets automatically.
• Slack Integration: Monitor internal operating procedures and track commitments within Slack channels.
• Zapier Integration: Connect TypeFore to 5000+ apps to automate compliance workflows and alerts.

Solutions by Industry

We provide tailored operational integrity solutions for Ecommerce, Subscription Services, Marketplaces, Travel & Hospitality, and BPO teams.

Explore our pricing plans, read our blog on support culture, or visit the help center to learn more. Start your free trial at typefore.com to improve your team's integrity and performance.